We’ve got something to admit.
It’s a weird fact about us that most people find perplexing.
We love airports.
Not even sarcastically, we genuinely love them.
The food courts, the comfy seats, the plethora of powerpoints and multitude of shops.
And don’t even get us started on the duty-free alcohol.
Given our strange obsession with airports, it’s understandable that Skytrax’s annual report of the world’s best airports gets us unimaginably excited.
What’s even more exciting is our rank on the list.
Sydney came in 20.
That’s right folks, Sydney Airport has been rated Australia’s best.
But before we get too ahead of ourselves, let’s break these awards down quickly.
The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey.
The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period.
The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
So who received top nods?
Check out the top 20 here:
1. Singapore Changi
2. Incheon
3. Tokyo Haneda
4. Hong Kong
5. Doha Hamad
6. Munich
7. Centrair Nagoya
8. London Heathrow
9. Zurich
10. Frankfurt
11. Tokyo Narita
12. Amsterdam
13. Kansai
14. Vancouver
15. Taiwan Taoyuan
16. Helsinki
17. Vienna
18. Shanghai Hongqiao
19. Copenhagen
20. Sydney
Nice job Sydney!
Skytrax CEO Edward Plaisted said: “We congratulate Sydney Airport for their success in winning this important customer satisfaction award for 2018, amidst some serious competition particularly from airports in Australia.”
“It demonstrates how much Sydney Airport continues to improve standards of customer service to be recognised as the Best Airport in the Australia/Pacific region.”
So how did the rest of Australia fare?
Brisbane Airport trailed only slightly behind Sydney, ranked number 22, while Melbourne was voted 27.
Gold Coast was rated at number 55 and Perth 59.
Meanwhile, Adelaide Airport placed at 78, dropping down the ranking five spots from last year’s awards.
As we gave you the top 20, it’s only fair to shed light on those airports ranked the 80-100.
So who came in at the bottom of the study?
80. Dublin
81. Sanya
82. Hanoi
83. Phoenix
84. Shenzhen
85. Rome Fiumicino
86. Birmingham
87. Billund
88. Detroit
89. Boston
90. Budapest
91. Brussels
92. Prague
93. Raleigh-Durham
94. Panama
95. Warsaw
96. Medina
97. Mauritius
98. Nice
99. Houston Hobby
100. Fukuoka
Check out the full list here.
