Zenmer has unveiled Zenia V2, its latest Gen AI travel assistant with Agentic AI capabilities that uses natural language to search, send quotes, and make one-click bookings for business travellers and agents.
The technology is embedded into Zenmer’s core products providing a seamless addition to its existing travel management processes and tools.
Zenia V2 is the latest version of Zenmer’s most advanced travel assistant and includes Agentic AI capabilities, created to save more time for business travellers and consultants.
By equipping travel advisors with an in-depth understanding of travel destinations and client preferences they are more productive, knowledgeable and highly personalised. The technology utilizes the new-age LLM capabilities that understands and responds in several languages.
In addition to Zenia’s key differentiators outlined below, Zenia V2 can support cancellation, changes and several post-booking operations. Using advanced personalisation technology, Zenia V2 also understands the traveler policy and profiles, allowing travelers and consultants to ask questions around complex policies, approval workflows and profiles.
Zenia key differentiators
- Off-Platform Trip Fulfilment: Travel advisors can request quotes on email (soon also on WhatsApp, Slack and Teams). The email drives the approval request or one-click booking, without having to remain on the booking tool. Travelers can also simply send a message requesting quotes.
- On-trip and post-trip support: Zenia suggests directions, weather, distance, visa restrictions, and more using the full context of the client’s trip.
- Enhanced Actionable Intent: Zenia offers actionable capabilities, handling complex tasks like booking, quoting, and consulting on travel arrangements at various stages (pre-trip, on-trip, and post-trip). This capability bridges the gap between traditional support tools and full-service, action-oriented AI assistance.
- Traveler-Centric Personalization: By utilizing the traveller’s unique profile, loyalty programs, preferences, and organizational policies, Zenia recommends options that align with the traveller’s individual preferences and the company’s travel policies, from preferred airlines and accommodation types to budget constraints and destination-specific guidelines.
“I am excited to bring first-of-its-kind capability in an OBT by announcing Zenia V2 with Agentic AI capabilities,” Zenmer CEO Nikunj Agrawal said. “With Zenia we have developed a powerful tool for travel businesses, with the most advanced and sophisticated travel assistant. Zenia V2 takes it to a new level, with Agentic AI capabilities that offer an in-depth knowledge of travellers and business processes for more complex questions. Zenia V2 will save more time for business travellers and consultants.”
